1. Order Processing
- All orders are processed within 1–3 business days (Monday–Friday).
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods (sales, new drops), processing times may be slightly extended.
2. Shipping Rates & Delivery Time
Shipping costs are calculated at checkout based on:
- Delivery location
- Order weight/size
- Selected shipping method
Estimated Delivery Times
- Local (Malaysia / Indonesia): 2–5 business days
- International: 4–10 business days
Note: Delivery times are estimates and may vary depending on courier and customs.
3. Shipping Confirmation & Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take up to 24–48 hours to appear.
4. International Shipping
- We offer worldwide shipping.
- Customers are responsible for:
- Import duties
- Taxes
- Customs clearance fees
These charges are not included in the product or shipping price.
5. Delivery Issues
Alp Fashion is not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping details provided by the customer
If your order is significantly delayed, please contact us and we will assist you.
6. Incorrect Address
- Please ensure your shipping details are correct before placing your order.
- We are not responsible for orders delivered to incorrect addresses provided by customers.
- Address changes may not be possible after the order has been shipped.
7. Lost or Damaged Packages
- If your order arrives damaged or incorrect, please contact us within 48 hours with:
- Order number
- Photos of the item and packaging
We will arrange a replacement or solution accordingly.